Customer Support Representative
: Job Details :

Would you like to join a company that values being part of a team and provides growing opportunities for their employees?

A Fortune 100 Insurance and Financial Services company, which is headquartered in Columbus, Ohio, is actively seeking 3 Support Reps to be a part of their licensing team in Grandview Heights, Ohio.

Why Work With Us?

• The Pay Is: $19.00 per hour
• Training will be virtual. Post training candidates will move into a Hybrid work schedule
• Office location: 1000 Yard St Grandview Heights, OH 43212
• Work Schedule: Monday to Friday 8:30 am to 5:00 pm
• We offer weekly pay and health benefits
• Career growth opportunities are available

What you would be doing:

1. Reviews and processes applications, renewals and cancellations for agent/broker licenses.

2. Implements customary changes in insurance licensing requirements based on changes in laws, regulations, or company policies.

3. Maintains databases and related background information and files for assigned states, operation, and/or distribution channel.

4. Updates and distributes licensing/appointment requirements and procedures manuals.

5. Advises employees, agents, and/or brokers with licensing by providing information on the licensing requirements and process, furnishing materials, and submitting forms and fees to state department of insurance and/or other regulatory agencies.

6. Assists in reviewing, analyzing and interpreting licensing laws and regulations.

7. Acts as liaison between licensing and assigned internal customers) in regard to license issues. Provides related customer service to internal and external departments to ensure that all applications are processed correctly and in a timely manner.

As an ideal candidate you will have:

• Ability to prioritize own work within standards.
• Effective written and oral communication skills to interact with customers, team members, and management.
• Decision making skills necessary for customer contacts.
• Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action.
• Decision making skills necessary for problem identification and correction.

For consideration you must have:

• One to two years' of administrative or customer service work experience
• Work experience with undergraduate studies preferred.
• An engaging, passionate and driven personality.
• An ability to effectively operate a personal computer with related business software.
• Excellent oral and written communication skills for contact with customers.

Interested?

Make sure your resume is up to date and forward it to ...@randstadusa.com for consideration. Thank you and we look forward to connecting with you!