Authority Brands Inc. headquartered in Columbia, MD is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.At The Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability. Our goal is to donate and recycle 100% of all the items we remove from homes and commercial properties, setting a new standard in the United States for eco-friendly disposal practices. We work towards this objective every day, constantly searching for new charities to donate to and more environmentally friendly ways to dispose of the materials we lug away. Universal AgentsCall Center Rep:are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possessexceptional soft skills, including empathy and a strong desireto please customers, making them highly effective in providing both sales support and customer care. Key Responsibilities:
- Multichannel Support:Handle customer interactions through various channels, including phone, email, text message and others.
- Comprehensive Customer Assistance:Address a broad spectrum of customer needs, from booking an appointment tocustomers'general inquiries.
- Assistthe customers in understanding The Junkluggers service and schedule.
- Following through on lead opportunities.
- Proficiently and accurately capture customers' situations and details.
- Develop rapport with customers with an upbeat attitude.
- Communicate directly with customers regarding current and future service requests, which includes but is not limited to scheduling, rescheduling, and canceling appointments.
- Any other related tasks needed.
- Cross-Functional Tasks:Perform tasks across different skills, such: booking appointment (sales), customer care, and digital, ensuring a seamless customer experience.
- Problem Solving:Quickly evaluate customer needs and provide efficient and effective options, demonstratingflexibility and adaptability in handling diverse customer requests.
- Follow-Up and Escalation:Oversee follow-up activities and escalate complex cases.Identifyand escalate priority issues to management, ensuring they are promptly addressed and reported.
Skills
- Excellent customer service attitude
- Strong verbal and written communicator
- Ability to be an active listener
- Friendly, confident, self-starter, and team player
- Problem solving and quick troubleshooter
- Reliable and result-oriented employee
- Bilingual Spanish is a great asset.
Qualifications:
- Flexible andavailable to work any assigned shift.
- At least 1 year of sales experience (required).
- At least 1 year of experience in customer service (required).
- At least 1 year of experience in a call center environment (required).
- Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
- Basic to medium computer skills(includingnavigation, copy/paste functions, opening tabs, and managing emails.)
- Bilingual in Spanish is a plusbut not required.
Pay:
- Competitive hourly pay rate
- Full benefits package: PTO, paid holidays, 401(k) and more.
Schedule
We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa's at this time. Authority Brands Inc. is an Equal Opportunity EmployerOther details
- Job Family Retail
- Pay Type Hourly
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