Join Our Team at Princeton Logistics!
Position: Customer Support Representative
Location: Kutztown, PA (On-Site)
Company: Princeton Logistics
Looking to make a difference in the logistics industry? Princeton Logistics is hiring a Customer Support Representative to join our Kutztown, PA team. As a key player in our customer service efforts, you'll ensure seamless interactions and top-notch support throughout the logistics journey.
Key Responsibilities:
- Be the go-to person for customer inquiries, offering accurate and timely assistance.
- Address and resolve issues related to shipments and logistics needs.
- Collaborate with internal teams to meet customer requests efficiently.
- Keep customers informed on shipment status and proactively communicate any issues.
- Maintain detailed records of customer interactions and resolutions.
- Assist in troubleshooting operational issues to exceed customer expectations.
- Cultivate strong customer relationships, showcasing our dedication to exceptional service.
Qualifications:
- Preferably hold an Associate's or Bachelor's degree in Business, Communication, or Logistics.
- Prior experience in customer support or logistics is advantageous.
- Excellent interpersonal and communication skills.
- Ability to handle challenges with professionalism and attention to detail.
- Proficient in Microsoft Office Suite; familiarity with logistics software is a bonus.
- Proactive mindset and a passion for customer satisfaction.
Why Choose Princeton Logistics?
- Competitive salary with performance-based incentives.
- Comprehensive health, vision, dental, and life insurance coverage.
- Opportunities for career advancement and professional growth.
- Supportive team environment centered on delivering top-tier customer service.
To Apply:
Submit your resume on our website: