Customer Support Representative
: Job Details :

Customer Service Representative Job DescriptionOverview

We are Rycor (www.rycorhvac.com), the largest and fastest growing installer of heat pumps in the Northeast. Opening multiple locations and offering top pay and benefits including 401(k), paid vacation time, medical, dental, and vision.

We are seeking a Customer Support Representative to join our team at our facility in New Paltz, NY (12561). The ideal candidate will have experience in Retail Sales and/or Customer Service, and possess excellent communication skills. Basic computer skills, including proficiency in Microsoft Excel and ERP software, are also required.

Responsibilities

• Provide quality customer service by responding courteously and accurately to all inquiries in a professional manner.

• Resolve conflicts and negotiate amicable resolutions.

• Forward complex issues to the next level when necessary and appropriate.

• Document relevant customer interactions.

• Customer contact, communication, retention and satisfaction.

• Interpret documents and explain contract options and billing.

• Perform administrative and clerical duties.

• Maintain accurate client records. Special Projects

Qualifications

• - Previous customer service and call center experience required.

  • Excellent verbal, written and telephone communications skills are required.

  • Strong computer skills essential.

  • Ability to work independently.

  • Attention to detail and problem-solving skills.

  • Ability to tactfully handle stressful and difficult situations.

  • Ability to multi-task.

  • Ability to work flexible hours in order to meet needs of the business.

  • High School diploma or equivalent is required.

  • Desire to help others.A can do attitude.

  • Propensity to follow the rules.

  • Ability to remain calm in stressful situations.

  • Attention to detail.

  • A focus on time management.

  • Organize priorities and follow through to complete tasks.

Salary info:

$25 - $28 / hr