Customer Support Representative
: Job Details :

Customer Support Representative - Elevate Customer Experience with DX1!

Are you passionate about providing top-notch customer service and solving problems in a fast-paced, dynamic environment? Join our team as a Customer Support Representative and be a vital part of our mission to deliver exceptional support and training for the DX1 platform. This is your chance to make an impact by helping powersports dealerships across the country excel in operations and marketing using our cutting-edge tools.

Why Join Us?

* Thrive in an engaging, collaborative environment.

* Work with a diverse, supportive team of experts.

* Gain comprehensive experience with DX1's state-of-the-art technology solutions for major unit operations, parts, service, accounting, and digital marketing.

Location:

Applicants must reside within Norfolk, VA, Chesapeake, VA, Virginia Beach, VA, Suffolk, VA, Portsmouth, VA, Hampton, VA, Newport News, VA, or surrounding areas within a reasonable commute to our Norfolk campus office.

Flexibility:

This role offers a hybrid work schedule:

* Remote Workdays: Mondays and Fridays

* In-Office Workdays: Tuesdays, Wednesdays, and Thursdays

Additionally, team members are required to work one Saturday every 4-6 weeks. When a Saturday is worked, the following Monday will be a day off to compensate.

Please note: This schedule is subject to change based on customer needs. Applicants should ensure they are fully available and flexible to accommodate this work arrangement before applying.

What You'll Do:

As a Customer Support Representative, you'll be the go-to expert for assisting dealerships using the DX1 solution. Your role includes:

* Problem-Solving Pro: Provide quick, clear, and professional guidance for a variety of issues, from login troubles to system navigation and troubleshooting.

* Trainer Extraordinaire: Deliver engaging, remote training sessions to ensure customers maximize the benefits of DX1.

* Customer Champion: Build strong, constructive relationships with clients, staying proactive by following up and resolving inquiries promptly.

* Knowledge Advocate: Contribute to our shared knowledge base and team discussions to continuously improve support practices.

Who You'll Work With:

You'll collaborate with an array of talented teams, including:

* Implementation Leads

* Sales Team

* Account Managers

* Data Migration Specialists

* Product Development Team

What We're Looking For:

Personal Attributes:

* A passion for delivering excellent customer support.

* Exceptional verbal and written communication skills, coupled with outstanding problem-solving abilities.

* Strong organizational skills with the ability to multitask and thrive in a fast-paced environment with minimal supervision.

* A team player who is motivated, self-driven, and focused on achieving results to contribute to the overall success of the customer support team.

* Demonstrates a strong sense of ownership and follows tasks through to resolution.

* A customer-focused mindset with a knack for troubleshooting.

* Ability to navigate technical applications confidently.

Professional Experience:

* Minimum of 2 years experience in software as a service required.

* Customer phone support experience required.

* Experience with DMS (Dealer Management Systems), dealership operations, or QuickBooks/accounting is a plus.

* Additional knowledge of website management, social media training, or similar platforms is a bonus.

Technical Skills:

* Minimum typing speed of 40 WPM (a typing test may be required).

* Strong ability and willingness to quickly learn new technologies.

What We Offer:

* Competitive compensation. $18-22/hr for this role, plus a quarterly bonus plan of up to $250 per quarter. Compensation factors include geography, experience, education, job demands, job market, etc.

* Medical, Dental, Vision, flexible spending account. Coverage starts on the first day of the following month, after 30 days of employment.

* 401k, matching up to 4%

* Paid vacation, company holidays and sick leave

* Corporate discount opportunities

Join a Team That Drives Success:

This is more than a job-it's a chance to be the voice of DX1, helping customers unlock their full potential. If you're ready to bring your customer support expertise to an innovative and rewarding role, we'd love to hear from you!

Take the next step in your career and apply today!

About DE

Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.