Surgical Information Systems - Health Management Systems Provider
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Customer Support Representative (On-Site) at ABC Legal
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
This position is full-time, on-site, in our Seattle HQ office.
Job Overview:
The International Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role does Order Entry, follows up with process servers, moves orders along and provides information and updates. The International Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once.
Key Responsibilities:
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Process Incoming Mail, Data Entry and Preparing Service Returns
- Perform other job-related duties as assigned
Qualifications:
- High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Minimum of 1 year order/data entry experience
- Must have knowledge of use and operation of standard office equipment including scanners, copiers and printers
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
We know that a company's success starts with its employees. Join our team today!
- 401(k) with company matching
- Paid time off
- Disability insurance
- Employee assistance program
- Referral program
Starting Pay: $20.07 per hour
Schedule: Full-time, Monday through Friday
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