Customer Support Representative (Remote)
: Job Details :

Consolidated Bus Transit is city's premier school bus company. We've been in the student transportation industry for over fifty years! We are looking for new members to join our team and offer the necessary training to ensure you're well qualified for the tasks ahead. Once comfortable enough to handle daily tasks and assignments, you will be well on your way to becoming a part of the most reliable team in school bus industry. Let's get started!

This role is essential in providing exceptional service to our customers and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle inquiries with professionalism. As a Customer Service Representative, you will play a crucial role in enhancing customer satisfaction and fostering long-term relationships.

JOB FUNCTIONS:

Have full range of motion in wrists, fingers, and thumbs

Be able to sit at a desk for extended periods of time

Have normal or corrected vision to read computer screens and printouts

Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone

Perform basic math functions including addition, subtraction, multiplication and fractions

Strong oral and interpersonal communication skills

Meet client guidelines and have clear understanding of client policies

Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.

SPECIFIC DUTIES:

• Answer all questions and guide borrowers through the application process
• Update consumers account information during and after each call.
• Identify payment options; setup payment arrangements as appropriate.
• Must have good customer service skills and ability to work in a team environment.
• Required to maintain their daily and monthly service level expectations
• Initiate effective outbound calls and receive inbound calls.
• Produce and arrange payment solutions for customers.
• Provide account updates to management as appropriate.
• Ensure client/company quality standards are met
• Work assigned group of accounts
• Assure the best interests of the company are maintained.
• Provide management with information on any suspected work or personnel problems.
• Continued training in UDAAP and compliance policies.
• Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

• Maintain professional, courteous treatment of clients, coworkers, and consumers
• Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
• Meet FMA's Standards for attendance and promptness.
• Demonstrate problem solving ability
• Excellent computer skills
• Working knowledge of billing practices and techniques
• Excellent verbal and written communications skills
• Ability to handle problems
• A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

• High school Diploma or equivalent.
• Previous customer service billing experience a plus
• Basic Microsoft office applications
• Must be able to pass background check and drug screen as permitted by law

Job Type: Full-time, Part-time

Pay: From $24.88 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Remote