Location: San Francisco,CA, USA
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**Customer Support Representative - Temp to Hire (remote)**
San Francisco / Operations / Full-time At Fitbod, our mission is to empower our users of all ages, levels and experience in maximizing their health & wellbeing through a customized and dynamic fitness plan. We value ideas, set achievable goals and celebrate our wins - both big & small! Its a challenging and evolving environment that enables you to learn and grow. As a part of a tightly-knit collaborative team, you will have the opportunity to work closely with our founders in the continued evolution of the Fitbod experience, and in doing so, directly help hundreds of thousands of loyal users practice fitness and lead healthier lives!
Were looking for an enthusiastic Customer Support Representative who can provide a positive customer experience to our users! At Fitbod, we focus on building a product that provides personalized fitness programs that tailor to a customers specific goal and needs so they continue to progress in their health and fitness wherever they are. As you can imagine, our users experience (whether it be using the app or inquiring directly to us) is a top priority for us because it helps us improve our product and keeps the business growing! + Respond to support tickets and customer phone calls, and identify patterns (bugs, feature requests, etc.) to share directly with the rest of the team
+ Create guidelines and establish standard methodologies (like response templates) for support.
+ Maintain a working knowledge of Fitbod's feature set, core technology, and upcoming roadmap.
+ Ensure each customer support experience is of the highest possible quality - go above and beyond for our customers at every opportunity.
+ Work with the Quality Assurance and Product teams to ensure that customer issues are resolved.
**Requirements:**
+ Associates degree or higher
+ >2 years of customer service/support experience
+ >2 years of fitness/exercise experience
+ Exceedingly positive attitude - the ability to turn a negative into a positive through effort and consideration
+ Strong communication skills, both written and verbal
+ Customer-focused, going above and beyond for customers at every opportunity
+ Proven organizational skills
+ Strong problem-solving skills, the ability to develop multiple solutions to a single problem (especially relating to software)
+ Willing and able to work weekends
+ Strong attention to detail and understand of app functionality
+ Strong technical abilities and understanding of technical terminology
+ Fitness-minded, practicing strength-trainer, or posses knowledge about strength-training best practices
+ Experience working with customer support tracking system
+ Social media experience
Try our app for free! Positions are remote-only, with the option to work from our SF office when it is safe to do so.
We are looking for full-time teammates! Positions include a full benefits package including: Full Medical, Vision, Dental, Life & Disability Insurance, flexible time-off, Slavic 401(k) with a 4% company match, company-wide days off for wellness & social lunches (via Zoom of course), a stipend for the gym/fitness, and all employees are able to expense up to $2000USD/year for continuing their development while employed with Fitbod!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or Fitbod Applicant and Worker Privacy Notice.
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By submitting your information, you agree that you have read and agree to the terms in our