Customer Support Representative (Vehicle Replacement)Training: June 17, 2024Production Hours: 8a-8p EST 7 days a week Schedule: Production schedules will be determined after training and will be based on client's needs Location : On site 111 Roberts Rd Suite 400 Grindstone, PA 15442 About The Vehicle Replacement Services Representative: This role handles reservations for insurance & fleet replacement rentals via incoming calls and texts as well as managing insurance rentals to policy limits and billing inquiries. Responsibilities:
- Place outbound calls and texts to customers, insurance adjusters and body shops.
- Handle incoming calls from customers and insurance adjusters.
- Create, book, or update existing reservations.
- Update customer adjuster authorizations
- Input information from interactions into customer management system.
- Look up insurance information to provide answers and inform customers what services they are eligible for.
- Explain process clearly and professionally.
- Obtain and examine all relevant information to service customers.
- Empathize and de-escalate upset customers.
- Quickly assess customer needs and proactively provide solutions.
- Refer unresolved customer grievances to designated departments.
- Handle company-based fleet replacement vehicles
- Manage Length of Rental (LOA) based on approved insurance eligibility requirements
Qualifications:
- Must be at least 18 years old.
- Must have a HS Diploma or GED
- Reliable transportation to office
- Comfortable using PC platforms, Microsoft Office
- Ability to multi-task between different systems and job responsibilities.
- Ability to type 25 wpm or greater.
- Friendly, Energetic, and personable attitude
- Empathetic personality for customer situations
- Excellent verbal and written communication skills
- Excellent troubleshooting skills
- Flexible team player with ability to execute duties efficiently.
- Reliable and conscientious
- Good organizational skills and work habits
- Ability to work alone with minimal assistance.
- Flexible schedule including weekends.
- Fast learner to process changes.
- Ability to be flexible and quickly adapt to changing business needs.
- Prior call center experience
- Experience with Salesforce is a plus.
- Able to pass background check and drug test.
Benefits:
- Paid Time Off
- Paid Training
- Medical/Dental/Vision Insurance
- 401K Plan
- Opportunity for advancement
- Competitive starting wage
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement: ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. #indsj1