Location: Gainesville,VA, USA
As a Customer Support Sales Assistant, you will play a crucial role in supporting our existing customer base. Your primary responsibilities will involve outbound calling to maintain relationships and drive sales opportunities. Here's what you'll be doing:
1. Customer Outreach: Initiate regular check-in calls to existing customers to build rapport, assess their needs, order supplies, and provide assistance.
2. Sales Appointment Setting: Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.
3. Lease Management: Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.
4. Run-Out Management: Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.
5. Customer Engagement: Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.
6. Data Management: Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.
7. Problem Resolution: Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.
8. Sales Reporting: Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.
9. Collaboration: Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.
10. Other duties as assigned.
Join our team as a Customer Support Sales Assistant and be an integral part of our mission to provide exceptional support to our valued customers while driving sales growth.
Requirements:- Excellent communication and interpersonal skills.
- Proven experience in outbound calling or customer support roles.
- Strong organizational skills and attention to detail.
- Knowledge of CRM software and sales tools.
- Ability to work independently and as part of a team.
- Sales-oriented mindset with a focus on customer satisfaction.
- Flexibility to adapt to changing customer needs and sales priorities.
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