Location: Pittsburgh,PA, USA
**At Hitachi Energy our purpose is advancing a sustainable? energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation** Hitachi Energy is seeking a Customer Support Specialist 2 for its Pittsburgh, PA location. This role is responsible to assist Marketing and Field Sales in establishing a cost-competitive approach in negotiating foreign contracts.
**Your responsibilities**
* Provide expertise in International Trade Terms, U.S. & foreign trade compliance, documentation requirements, financing, and International Commerce (INCO) terms
* Ensure contract terms are followed during order-entry, product delivery, and receipt of payment
* Manage contents of contracts for specific details to ensure compliance to corporate policies as well as national & foreign government regulations
* Expedite all order documentation (Import License, Export License, Letters of Credit, Inspection Authorization, etc.)
* Prepare all necessary shipping documentation
* Provide a high level of customer service to internal and external customers and partners
**Your background**
* High School Diploma/GED with 9 or more years of professional experience in Customer Service, Sales, and/or Logistics
* Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States
* Recent experience working with international transportation operations and Export Compliance
* Knowledge of INCO terms
* Previous experience with business-to-business (B2B) customer support; international client support experience is preferred
* Experience using SAP and Customer Relationship Management (CRM) systems is highly preferred
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the worlds energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites: v/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf and posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-###-#### or by sending an email to: ...@abb.com. Resumes and applications will not be accepted in this manner. #LI-NAM1
**Publication date**
2022-01-21
**Reference Number**
US52560885_E3
Location Pittsburgh, Pennsylvania, USA Type of role Professionals ( > 2 years of work experience) Basic Info Job type Full-Time Contract Regular/Permanent **Benefits**
* Retirement plan
* Life insurance
* Medical insurance
* Disability insurance
* Wellbeing program
Job posting ****
Pittsburgh, Pennsylvania, USA
Consulting Services
Professionals ( > 2 years of work experience)
Job posting ****
Pittsburgh, Pennsylvania, USA
Consulting Services
Professionals ( > 2 years of work experience)
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