Customer Support Specialist (Asset Management)
: Job Details :

** Customer Support Specialist (Asset Management)**

**Job Category****:** Customer Services Group **Requisition Number****:** CUSTO001166 Showing 1 location **Job Details**

**Description**

**You will be successful if you enjoy and want to be a part of...**

* A high performing company and team, with a focus on quality, accuracy, and responsiveness

* Solving problems and working with customers

* Working in a team environment with the opportunity for team projects and collaboration

* Managing a variety of support tasks and engaging with the users and customers

**Responsibilities:**

* Front line support for all Blume Global products and services through online ticket help system, chat, email, phone, or face-to-face

* Research and resolve customer billing disputes

* Draft and send announcements tailored to Blume Globals brand and values regarding updates to the customer base

* Ensure your interactions and resolutions align with company SOPs (standard operating procedures)

* System configuration and analysis update the way the system is configured to meet individual customer needs or analyze and provide recommendations to customers

* Policy advocacy enforce customer program policies

* Knowledge management update the internal and external user knowledge base

* Help the product team with product design, and perform beta testing

* Training - Onboard new customers and provide training, Blume Global system instruction, consulting and coaching

* Act as a consultant to our customers and users to teach best practices and make sure they can take full advantage of everything we have to offer

* Support implementation efforts around product or service changes - Operate collaboratively to solve internal and external challenges

* Act as a data and information detective; digging into and researching customer challenges - Identify support trends, recommend and spearhead process and operational improvements - Identify and raise potential sales and growth opportunities for the sales team

* **Office Hours in Pleasanton, CA: 11:00 AM 7:00 PM PST (these hours will start after training is complete/ shift will start at 7:00 AM PST during training period)**

**Skills and Qualifications:**

* Bachelor's or Associates degree from a college or university; or one to two years related experience and/or training; or the equivalent combination of education and experience.

* Ability to navigate and use multiple software systems and fields to access data

* Tier 1 or Tier 2 support customer support experience is a big plus

* Excellent communication skills and highly engaging demeanor over the phone

* Strong attention to detail and good organizational skills

* Strong analytical, conceptual, and problem-solving abilities

* Excellent listening, verbal, and written communication,

* Self-motivated, team player with a can-do attitude

* Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

* Recent graduates are welcome to apply

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**