Location: Smithtown,NY, USA
[Customer Support Rep / Fully Remote] - Anywhere in U.S. / Up to $27-hr / Generous Benefits and Perks - As a Customer Support Specialist, you'll: Improve customer service experience, create engaged customers, and facilitate organic growth; Own customer issues reported and see problems through to resolution; Research, diagnose, troubleshoot and identify solutions to resolve issues with software, hardware, and configurations; Ask customers targeted questions to quickly understand the root of the problem; Talk clients through a series of actions, either via phone, email or chat, until they?ve solved a technical issue; Provide prompt and accurate feedback to customers; Refer to internal database or external resources to provide accurate solutions; Follow standard procedures for proper escalation of unresolved issues to the appropriate internal units; Prioritize and manage several open issues at one time; Keep accurate records and document customer service actions, discussions, and resolutions; Ensure SLAs are adhered to; Maintain professional and jovial relationships with customers...Hiring Fast >>