Location: Rogers,AR, USA
This job was posted by : For more information, please see: Schedule: FTJob Type: HybridSalary Type: HourlyAbout the RoleCustomer Support Specialist I is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. Interviews will be conducted onsite at our Uber Freight Rogers, AR Center of Excellence location. (Hybrid- a flexible work model that combines remote and in-office work).What the Candidate Will DoUse Transportation Management System to process shipment entries and actively lead timely performance/automation objectivesMaintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.Exceed customer on-time pick-up and delivery expectationsSupervise shipments and revise when vital based on changing shipper, customer, and carrier needsUtilize external websites and other tools of communication to set shipment appointmentsUpdate load status in the system, e.g. loaded pick-up, delivery, empty, etc.Set up new Receivers, vendors, and supplier\'s locationsWork directly with Logistics Teams to assist with shipment issues or problem-solvingAdditional Responsibilities Regarding Customer and Carrier RelationshipsCorrespond with customer and carrier regarding detention and other accessorial informationSet up new customer and vendor users on the Transportation Management SystemAcquire solid understanding of customer business practices and workflowBasic QualificationsHigh school diploma or GED equivalent0-1 years of customer service experiencePreferred QualificationsCustomer Service backgroundKnowledge of the freight industryBasic proficiency with Microsoft Office SuiteAbout Uber FreightUber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world\'s goods. Today, the company manages nearly \$20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.Candidate Privacy NoticeUber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.EEOCUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.