Location: Cerritos,CA, USA
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**Customer Support Specialist**
** Cerritos, California**
**Customer Support Specialist**
** Cerritos, California**
**exciteexcite**
Put your customer skills to work on the front line of our operations.
**Credit & Collections**
As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.
**Customer Service**
As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
**Loyalty (Retention)**
As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
**Credit & Collections**
As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.
**Customer Service**
As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
**Loyalty (Retention)**
As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
**Call Center**
* A high school diploma or have earned your GED
* At least one year of customer service/sales work experience
* Familiarity with Windows computers
A career with us comes with big rewards! We offer a competitive compensation package that starts at up to $19.85 per hour for this role. Plus a potential for pay increase every 6 months, Theres also potential for monthly incentives.
Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources
Plus, a 50% off your AT&T wireless service and discounts on other AT&T products and services
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
If youre 18 years or older, lets talk.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Study Guide for pre-employment screening (click the link below to open the study guide)
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
**Job ID** 2210461 **Date posted** 02/14/2022 **Benefits**
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think were a pretty great place to work. Were just trying to rack up some bonus points.
Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
**Compensation**
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
**Tuition Assistance**
Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
**Insurance Options**
Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
**Compensation**
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
**Tuition Assistance**
Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
**Insurance Options**
Conditional job offer
Drug screening and background check
Congratulation and welcome to AT&T!
Review this page and make sure this role is what you would expect
Complete online application
Complete the assessment Phone Interview
In-person interview and role-play
Conditional job offer
Drug screening and background check
Congratulation and welcome to AT&T!
Review this page and make sure this role is what you would expect
Complete online application
Complete the assessment Phone Interview
In-person interview and role-play
Conditional job offer
Drug screening and background check
Congratulation and welcome to AT&T!