Customer Support Specialist
: Job Details :

**Customer Support Specialist** at **VTS** ABOUT VTS VTS is changing the way that commercial real estate (CRE) is donedisrupting a $15 trillion industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to take their entire leasing process online to maximize revenue and performance. Last year, we launched the fastest adopted new product in proptech, VTS Market. Rise Buildings by VTS is leading an entirely new category of software - tenant experience. We also recently launched VTS Data, already getting front-page references in the Wall Street Journal and quoted by Reuters, The Real Deal, Commercial Observer, and many more. Our success shows in our numberswe hit Unicorn status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS on 80,000 buildings in 34 countries, and weve expanded to over 400 employees globally. Its an exciting time to join the VTS team as we continue to grow rapidly and break records. Our headquarters are in NYC, but we have major hubs in other cities including Chicago, IL, Toronto, CA, London, UK, San Francisco, CA, and Austin, TX. Learn more at , , or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or. We are looking for a talented Customer Support Specialist to join our VTS Rise Customer Support team and provide ongoing technical support, troubleshooting and analysis of issues and solutions. This position is housed within in a fast-paced environment, and the focus is on the ability to provide an excellent and 100% customer-focused experience to customers with every support interaction. + Develop an extensive working knowledge of the VTS Rise platform

+ Provide software application, web portal, and hardware support to clients/end users

+ Troubleshoot issues reported by clients/end users and provide timely solutions

+ Facilitate problem solving between clients/end users and additional team members within applicable VTS Rise departments

+ Engage and communicate with the Technology Team on known product issues & requested feature requests

+ Complete and submit a weekly Support Status Report (SSR)

+ Assist with the development and maintenance of our end-user knowledge base and FAQ

+ Bachelors Degree in Information Technology, Business, Marketing or Related Field

+ 2+ Years of Account Management/Support Experience

+ Excellent Communication and Presentation Skills, primarily via email and phone

+ Ability to effectively communicate technical information in non-technical terms

+ Analytical and troubleshooting skills

+ Experience diagnosing problems with software and/or hardware platforms (preferred)

+ Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!

+ Be Customer Obsessed - Were employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!

+ Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!

+ Move as One - We work in an open floor plan to promote cross-functional collaboration.

+ Take Ownership - Be an owner of the company youre building with our equity packages.

+ Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All your information will be kept confidential according to EEO guidelines.