Location: Sunnyvale,CA, USA
**Customer Support Specialist**
Posted on Feb 22, 2021 **Location**
Sunnyvale, CA or Remote
**WHO YOU ARE**:
Health Gorilla is looking for an amazing Customer Support Specialist. You'll be on the frontline interacting directly with customers through email and phone to resolve their issues and ensure they have a fantastic experience anytime they interact with us.
You're a seasoned customer support specialist who can handle everything from troubleshooting complex questions to managing escalations. Do you thrive on supporting new products and developing support processes, then this is for you!
**RESPONSIBILITIES AND DUTIES**
* You'll be responsible for all of the support
* Reply to inbound support inquiries via email and phone
* Manage escalated support issues through email and phone
* Ensure are receiving timely and accurate replies
* Document pain points to share with other internal stakeholders
**KNOWLEDGE AND SKILL REQUIREMENTS**
Education: BA or BS degree or equivalent years of experience required.
* 2+ years in a customer support role with experience in email or chat and voice
* Incredible verbal and written communication skills
* Strong empathy for users and a passion for providing a best-in-class customer experience
* Ability to self-manage and execute with little direction
* Outstanding phone presence and business acumen
* Knowledge of Salesforce and G-suite
* Knowledge in healthcare is a plus
* Strong organizational and troubleshooting skills with attention to detail
* Strong analytical ability, judgment, and problem analysis techniques
* Interpersonal skills with the ability to work effectively in a cross-functional team
**ABOUT HEALTH GORILLA**
Founded in 2014, Health Gorilla is a secure interoperability solution that enables the entire health care ecosystem patients, payers, providers, digital health solutions, and labs to seamlessly share health data and aggregate each patient's full clinical history in one place. With enterprise-grade patient identity matching, an unparalleled patient index, and best-in-class security, the Health Gorilla network makes it easy for providers to pull their patient's information from any other clinical records system.
Headquartered in Silicon Valley, Health Gorilla works with health care organizations around the world, helping them gather the clinical data they need to deliver the best and most appropriate care for their patients. For more information, visit or follow us on Twitter .
**OUR COMPANY VALUES:**
We build solutions for developers and providers who serve on the front lines of care delivery. To serve our customers, we uphold certain values as a team.
**COMMITMENT:** We commit ourselves fully to our customers, and, in many ways, we act as an extension of our customers.
**STANDARDS:** We hold ourselves to the highest standards of integrity and honesty when it comes to supporting our customers, handling customer data, or building out new partnerships.
**LEARN MORE:** We must remain bold with our ideas. We must continually explore new frontiers in interoperability and push the boundaries of possible, always in our customers' service.
**COMPENSATION AND BENEFITS:**
We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:
* We offer all employees a competitive salary, bonus program, and stock options, enabling everyone to reap their work rewards.
* Health Gorilla offers comprehensive coverage, including health, dental, vision, disability, and life insurance.
* We have a flexible vacation policy, allowing you to work from home and take as much time off as you need.
* On your first day, you'll be equipped with the latest technology tools, keyboard, and desktop monitor.
* You'll also get plenty of Gorilla swag, including t-shirts, hoodies, and notebooks.
* Upbeat, casual, and fun office environment and culture.
* Company-sponsored events & happy hours.
* Pup-friendly office.
Diversity:
*We believe that diversity creates a healthier atmosphere: Health Gorilla is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.*
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**Apply Today**
Were looking for passionate employees who work well in a small, fast-paced environment and are committed to improving the quality of healthcare.