Customer Support Specialist
: Job Details :

Title: Customer Support Specialist III

Training schedule: In person Mon – Wed or Tues – Thursday

Shift schedule following training (subject to change): 2nd Shift 5 pm – 2 am CT, Thursday, Friday, Saturday, every other Wednesday

Experience:

• 3+ years Customer Service Experience or supply chain management or materials planning/purchasing
• Past order processing experience is a huge plus
• Demonstrated working knowledge MS Office Applications with a proficiency in Excel.
• Ability to manage multiple tasks simultaneously.
• Ability to work independently on issues of diverse scope and complexity in nature where considerable judgment and initiative are required in resolving.
• Strong customer facing skills

Job Description:

This Customer Support Specialist III will be responsible for providing courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc. They will manage customer accounts including SMI (Supplier Managed Inventory) programs, as well as advise customers on deliveries and investigate shipping issues. They will be expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks. Employees may be required to work overtime as well as Weekends and Holidays as needed.