Customer Support Specialist
: Job Details :

Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. TicketManager is an official partner of the Philadelphia Eagles, Texas Rangers, New York Jets, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers. TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch. This position is not only critical to our success and reputation as the leader in the industry but the success of our software customers. Desired Skills and Experience:

• BA/BS degree required
• 1-3+ years of related work experience
• Experience working with Zendesk or similar customer service platform
• Proven experience in B2B software customer service or administrative support role
• Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment

Responsibilities:

• Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
• Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately
• Lead software training sessions and webinars

TicketManager Highlights:

• Hourly: $22-$32 per hour DOE ($45k-$65k annually)
• Bonus Eligibility
• 401k & Company Match
• Unlimited PTO
• Monthly Happy Hours & Volunteering
• Fun Company Perks
• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
• 4.6 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500