Location: Jamestown,NY, USA
Our team is growing, and we are searching for rock stars to join our dynamic team. We are committed to hiring exceptional talent that aligns with our goals and values. At SlickText, every customer is important, and each customer interaction matters. We hire, train, and nurture empathetic people, technical experts, and fanatical customer servants. Our customers feel the difference and let us know through our off-the-charts satisfaction scores, continuous kind words, customer loyalty, and the occasional gifts they send our team. We are a fast-growing technology company that has claimed a significant stake in the mobile marketing industry. At SlickText, you will be on the front line, assisting our customers with account management and technical support while providing a memorable, best-in-class experience. About the role As a Support Specialist, you will support our clients viainbound calls, website chats, and emails. This role will be a hybrid one based in our Jamestown, NY office. Our Support Team is best in class and vital to our customers' success. We seek dedicated professionals who enjoy working in a fast-paced, ever-changing environment. This position will require you to work with various people in different roles to deliver the best experience possible for our customers. We are searching for motivated, passionate, and ambitious people who learn from their mistakes and celebrate wins while having a blast. A role in Customer Support Is the first step in what could be an amazing career for you at SlickText. Responsibilities Include: Creatively solve problems for our customers Quickly become a subject matter expert of the SlickText platform Build rapport with our clients and provide best-in-class customer support via chat, phone, and email Efficiently navigate and operate between two monitors, multiple programs, and internet tabs simultaneously Collaborate successfully and productively with team members Ability to work in a fast-paced, ever-changing environment. Excellent interpersonal, written, and verbal communication skills Begin every day ready to be awesome and bring your best, knowing you have the support of an amazing team behind you Education and Experience for the Customer Support Specialist: Demonstrated success in a customer-facing role is required Job Type : Full-time Pay : From $21.00 per hour Expected hours : No less than 40 per week Benefits : 401(k) 401(k) matching Dental Insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule : 8-hour shift Day shift Evening shift Monday to Friday