Customer Support Specialist
: Job Details :

Your tasks Summary of Key responsibilities Quotes prices of products to predetermined margin or quantity level defined by department DOA Carefully determine customer requirements on Request for Quotation (RFQs), drawings, specifications, quality requirements, and bills of material Recognize and resolve issues with the assistance of the customer, solutions engineering, engineering and sales team; seek solutions for customer requirements that are beneficial to the customer and Company Handle customer inquiries in a competent and courteous manner; exercise cultural awareness and sensitivity Forward technical support issues to appropriate team Develop tools to decrease quote turnaround time Maintains an understanding of officially authorized requirements that pertain to the business they support Informs customers of backorders/out-of-stock and other issues hampering complete and on time order fulfillment and provide anticipated date for resolution All other relevant duties as assigned Your profile Education: Associate's Degree Experience: Minimum of 2 years in customer service or minimum of 3 years in customer support Skills/Knowledge:Intermediate Microsoft Office- Excel & Word Preferred SAP ERP Effective communication skills Ability to perform basic mathematical functions Ability to exercise cultural awareness and sensitivity Ability to form strong relationships with our customers Attention to detail Ability to multi-task and problem solve Ability to handle change effectively Organizational skills and the ability to handle complex projects while meeting strict deadlines Personal Qualifications: Take ownership and responsibility for work Diligence Positive attitude and the willingness and desire to learn new skills Customer focused and cooperative Respond to customers and peers with tact and diplomacy Flexible and hardworking Work effectively without direct supervision Physical/Mental Abilities: Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasks Must be able to work and respond well under sometimes stressful and demanding work conditions Why HUBER+SUHNER? Stability, sustainability and a valued corporate culture make HUBER+SUHNER a great place to work! We are committed to balancing work and family life for all generations of employees throughout their career and life journey. Our company, employees and leaders are committed to cultivating and preserving a culture of inclusion and connectedness. We can't wait to hear from you!