Customer Support Specialist
: Job Details :

Cleveland Medical Associates is committed to providing primary medical care services to the residents of Bradley County and surrounding communities in a quality, caring, efficient, and cost-effective manner while striving to continuously improve.Cleveland Medical Associates is looking for a Customer support specialist to join our team in our office. We are looking for a dynamic Customer support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You'll also be helping clients set up their products and walking them through its features.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelors degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

Cleveland Medical Associates is an healthcare organization dedicated to Maintain and improve the quality of care and services provided to our patients in a time effective manner.Our employees enjoy a work culture that promotes and improve accessibility for our patients to Cleveland Medical Associates and to improve our accessibility to potential patients in our service area.Cleveland Medical Associates Objectives

• To create a safe environment for daily operations
• Provide an atmosphere of compassion and understanding.
• Promote convenience and efficiency for both the patient and staff.
• Strive to achieve a team approach regarding delivery of health care toward each patient.
• Promote knowledge and skills for the staffs professional development.
• Maintain all patient information as confidential.
• Promote Patient education and preventative health.

Cleveland Medical Associates benefits include health care, paid time off, retirement savings and professional development.

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