Customer Support Specialist
: Job Details :

TITLE: Customer Support Specialist LOCATION: Westlake, OH OfficeFLSA STATUS: Non-ExemptPOSITION SUMMARYOur multi-state capital goods sales and service (distribution) business has an immediate need for a Customer Support Specialist. This position focuses on receiving purchase orders, sending invoices, communicating with our partners and other vendors, and being a resource to our outside teams by providing timely information and accurate quotes. CORE RESPONSIBILITIESWhile working independently, provide excellent customer service to customers by assisting with their questions/issues and paying particular attention to professional communication, details, and relationship-buildingInteract with salespeople and/or customers by telephone, email, and in-person to receive and process orders accuratelyInvoice for orders processedEstablishes, develops, maintains, and updates the filing system for the departmentAnswers phones and takes messages or fields/answers all routine and non-routine questions. Works in cooperation with other office personnel to answer phones.Issues quote and review orders from customers for accuracy in the specification, price as quoted, and termsIssue order confirmation and packing lists and package tools ready for shipmentMaintain shipping and receiving logVerify vendor invoices for accuracy and take corrective action as requiredUphold company policies and follow guidelines/proceduresAll other duties as assignedCORE COMPETENCIESDemonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficientlyDemonstrates a sense of urgency to attain and exceed desired resultsDemonstrates a sense of confidentialityAbility to leverage a variety of resources and work through othersAbility to balance simultaneous projects while meeting assigned project timelinesAdvanced oral and written communication skills with the ability to write and edit business correspondenceAble to maintain a high level of confidentialitySelf-directed, detail-oriented, and flexibleWillingness to learn and perform any/all work dutiesForward-looking thinker, who actively seeks opportunities and proposes solutionsOther core competencies will be defined by your direct supervisor/managerCORE EXPERIENCE AND EDUCATIONAssociate's degree or higher.3-5+ years' experience in Customer Service and/or inside sales - support sales administrationsExceptional leadership, interpersonal communication, and relationship-building skillsAbility to handle and prioritize multiple tasks, work under pressure, and meet all deadlinesExhibit a high level of professional conduct, integrity, and accountabilityMust have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent with policies and procedures, regulations, and/or lawProficient in Microsoft Office and an understanding of CRM and ERP programs; Epicor Prophet 21 experience preferred. MENTAL/PHYSICAL REQUIREMENTSAbility to be on your feet while performing job requirementsAbility to sit for periods depending on the job requirements. Frequent alpha/numeric keyboarding.Ability to view a computer for periods. Ability to exert up to 10-20 pounds occasionally. Ability to balance, reach, and grasp as needed for the job.Ability to crouch, grasp, and lift products above shoulders to lift boxes and products from the floor properly. WORK SCHEDULEThis position requires a 40-hour minimum work week. This position is located in the office, not remote or hybrid. This position is non-exempt.