Customer Support Specialist
: Job Details :

Who We Are

PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.

We are looking for a highly dedicated Customer Support Specialist who will be responsible for customizing the PracticeSuite platform to meet the client's requirements. Your day-to-day job will consist of assisting existing clients as well as conducting training for new clients. You will be accountable for updating training content and documenting internal processes. You must have experience speaking in front of small to medium-sized groups over the phone, email, and video chat. You will be responsible for assisting with client queries, phone calls, and escalations via telephone and email.

Responsibilities

• Respond to customer requests and questions seeking assistance with the software, service, products, and account information via telephone calls, voicemails, and emails.
• Provide web-based training.
• Develop and maintain the production of instructional materials, manuals, guides, and knowledge base content.
• Collaborate closely with Sales and Account Management teams.
• Acclimate new clients to the software and build specific workflows to meet their needs.
• Gather customer feedback, analyze it, and propose new workflows and strategies to improve the customer's experience.
• Maintain and streamline current processes.

Are You the Ideal Candidate? Communicative & Analytical

• 2 years of experience in implementations, customer service, or technical support
• Strong written and fluent oral communication skills in English.
• Ability to problem solve with minimum supervision, strong analytical and organizational skills.
• Ability to enhance Customer Service experience through proper client care and efficient delivery.
• Ability to work as part of a team.
• Computer literacy, including Microsoft Office package.

Please visit our website to learn more about the company at www.practicesuite.com