Job DescriptionJob Title: Customer Support Specialist - Operations Company: FT Techno of America, FTTA Department Operations Location: Fowlerville, MI Position Summary This position will function to provide guidance and support to the Operations department, while managing proposals, project management and working with scheduling, operations and engineering. Position Responsibilities The incumbent is expected to perform the following functions that the company has determined are essential to this position:
- Interact regularly with existing and prospective customers as the primary point of contact for automotive testing and related activities.
- Support rental/leasing of Proving Ground facilities including test tracks, garage, and office space.
- Schedule and coordinate daily test track and facility usage and maintain the FTTA testing schedule.
- Manage documents and processes related to test track operations including quotations, purchase orders, invoices, and legal agreements.
- Assist in the development and execution of business development and sales plans.
- Support sales activities including trade shows, marketing events, and the acquisition of new customers.
- Participate in the development of advertising materials such as brochures and websites.
- Support Business Development and Sales process which includes but is not limited to RFPs, proposals, and industry activities.
- Ability to learn and sell multiple service offerings including test track rentals and testing services.
- Utilize existing contacts to establish long term clients.
- Establish initial and follow-up contacts with identified key decision makers.
- Other tasks and duties as assigned.
Required Skills and Abilities Essential Skills and Experience:
- 3+ years administration experience working with quotations, purchase orders, and other official documents/records.
- 1-3 years of experience in a Sales position with business development.
- Ability to generate new business and grow business with existing customers.
- Highly flexible and adaptable, self-starter, capable of working on multiple projects concurrently.
- Proficient computer skills and knowledge of current technologies (SharePoint, MS Office, Excel).
- Excellent communication and customer service skills.
Beneficial Skills and Experience
- Experience supporting vehicle testing at an automotive proving ground.
- Experience in Vehicle Dynamics, Chassis Controls, Active Safety, and Vehicle Durability.
- Knowledge of trends in mobility development.
- Creative ability to develop new ideas and content for marketing materials.
- Experience with event planning / coordination.
Education/Training/Certifications
- Associate's degree in a business-related or relevant field required.
- Bachelor's degree in a business-related field preferred.
RequirementsTravel Requirements
- Approximately 0 - 10%
- Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.
Work Environment Requirements With reasonable accommodation:
- Must be able to operate a personal computer, telephone, and other office equipment.
- Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
- Must be able to work effectively in a fast-paced environment.
- Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
- Must be able to operate as an effective team member.
- Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.
Attendance/Work Hour Requirements
- Must maintain an acceptable attendance record.
- Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.
AboutBenefit Overview Aisin offers a variety of health and wellbeing benefit programs. Benefit options include Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation and holidays, tuition assistance programs, employee assistance program, vehicle discounts and more. Equal Employment Opportunity Statement The policy of Aisin is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, physical or mental disability, sexual orientation, gender identity/expression, veteran status or any other characteristic protected by federal law. Additionally, Aisin is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search, email us at ...@aisinworld.com or call us at (734)-###-####. Please provide a description of the specific accommodation you are requesting as well as the job title of the position for which you are applying. Diversity Statement AISIN is committed to workforce diversity, creating equity and advancing a culture of inclusion in which every team member is treated fairly and with respect. Our inclusive work environment brings together a variety of backgrounds, skills, education and perspectives. Attracting and retaining a diverse and inclusive workforce requires that everyone have an equal opportunity to participate, contribute, and advance.