Customer Support Specialist
About Us:At Buildofarm, we're proud to be the #1 educational platform in the commodity sector worldwide. With decades of experience in commodity brokering, finance, and direct response marketing, we have built a reputation for excellence. Our commitment to delivering top-quality education and resources has led to a substantial increase in customer growth over the past few months. To meet this demand and maintain the highest standards of support, we are expanding our sales team with a dedicated Customer Support Specialist who is passionate about customer service and eager to contribute to our long-term success.
Position Summary:As a Customer Support Specialist at Buildofarm, you'll play an integral role in supporting both new and existing customers as they engage with our educational platform. You'll handle inquiries, resolve issues, and ensure a seamless customer experience, working closely with other team members to contribute to our overall growth.
Key Responsibilities:
- Provide excellent customer service via email, phone, and chat, addressing inquiries and resolving issues related to our courses, membership, and platform features.
- Engage with customers who are in the early stages of our sales process, answering questions and directing them to relevant resources.
- Track and follow up on customer inquiries, collaborating with the customer support team to ensure potential customers are well-supported and informed.
- where we can enhance the customer experience.
- Assist with technical and billing questions.
What We're Looking For:
- Customer-Focused Mindset: You are genuinely invested in helping others succeed and are eager to contribute to an excellent customer experience.
- Effective Communication Skills: You can clearly articulate information and troubleshoot problems in a friendly and efficient manner.
- Team Player: You thrive in a collaborative environment and are comfortable working closely with our sales and marketing teams.
- Adaptability: You can handle a high volume of inquiries and are quick to learn new tools and processes.
- Experience: Prior experience in customer support, especially in the education or finance sector, is preferred but not required.
What We Offer:
- Growth-Oriented Environment: Join a company committed to helping individuals succeed in the commodity sector with best-in-class resources.
- Remote Flexibility: Work from anywhere, supporting a truly global customer base.
- Competitive Compensation: Receive a competitive salary, with opportunities for advancement.
- High-Performance Culture: Be part of a fast-growing, impact-driven team that values integrity, high standards, and continuous improvement.
- Unlimited PTO: We support a healthy work-life balance to help you thrive.
Why Buildofarm?
With a steady flow of highly qualified leads entering our pipeline daily, we're positioned for continued success and growth. As a Customer Support Specialist, you'll be an essential part of this journey, supporting our valued customers and helping to drive our mission forward.
If you're passionate about customer service and excited about joining a dynamic, fast-paced environment, we'd love to hear from you!