Location: Cleveland,OH, USA
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
YOUR ROLE
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. As a Customer Support Engineer, you will follow the approved implementation processes to successfully deploy and install Property Management System to hotel properties across Europe. You will provide remote/onsite training, system configuration and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate.
YOUR TASKS
* Liaise with the hotel management team about remote/onsite activities, schedules, and trainings
* Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets
* Provide communication with other Implementation team members, including shift and task scheduling
* Sign off on projects, providing wrap up and handover as per the project plan and task list
* Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types
* Attend all internal departmental and training calls, actively participating in information sharing through approved channels
YOUR PROFILE
* Superb communication skills (verbal and written)
* Independent work ethic and collaboration skills to work as part of a team
* Travel up to 50% of the time, both domestic and international as required
* Organization skills to ensure process improvement and implementation integrity
* Professional experience in Technology or related field
* at least Upper intermediate level of English
Nice to have:
* Hotel experience using Property, Sales, or Revenue Systems daily
* Consistent record of accomplishments executing customer's standard operating procedures
* Shown success in a customer-facing environment (i.e.: through satisfaction scores)
* Preferred language skills - German/French
WHAT YOU'LL LOVE ABOUT WORKING HERE
* Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
* Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
* Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
GET TO KNOW US
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok! - @capgeminipl.
ABOUT CAPGEMINI
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Apply now!