Location: Johnston,RI, USA
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Respond to internal and external customer queries in a timely and accurate manner, via chat, email, or phone; Manage client incidents and requests through to resolution; Provide first-line diagnostic and troubleshooting support as well as technical expertise to answer customers' questions; Drive customer adoption and support ad-hoc training; Prepare FAQs, upgrade notes, articles in Knowledge Base, and document support related to processes and activities...Hiring Fast >>