Akkodis is seeking a Customer Support (Support Agent) for a Contract job with a client in Portland, OR (Remote). You will be responsible for receiving all customer inquiries via the phone, chat, email, and/or Internet and for operating a computerized CRM System with a steady volume of customer requests for our Viewpoint Construction Software division. Rate Range: $19.78/hour to $24.78/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Customer Support (Support Agent) job responsibilities include:
- Answers high-volume incoming support calls, chats, emails, and online cases; and routing calls to appropriate employees.
- Assist customers in setting up the Customer Portal (online support portal), and update contact preferences. You will also provide support for customers having access issues or questions about the Customer Portal.
- Enters and updates customer data, including customer contact information and pertinent details including software version.
- Communicates and interacts directly with customers, assisting with directing calls to other departments for any case owners outside of CS.
- Assist customers, sales, and PS in expediting cases when asked.
- Completes assigned projects as needed.
- Educates and schedules appointments for customer deployment of Viewpoint Software.
- Manage bounced emails to keep Viewpoint contact information current.
Desired Qualifications: High school diploma.
- Pleasant and articulate telephone personality and the ability to create rapport and deal constructively with customers over the phone.
- Remains calm in dealings with customers and amidst a high volume of incoming calls
- Demonstrated excellent attendance record and a high level of dependability.
- Ability to work within the coverage requirements of the Customer Support department.
- Ability to multi-task and thrive in a fast-paced, software-based environment. Experience handling multiple competing requests incoming through various mediums (i.e., telephone, email, chat, in-person, etc.) is a must.
- Intermediate experience with MS Office applications and data entry. Advanced skills using Microsoft Excel and Word.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 610-###-#### or quiesar.r@ akkodisgroup.com.
Pay Details: $19.78 to $24.78 per hour Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance