Customer Support Team Lead
: Job Details :

Responsibilities:

• Inbound and Outbound Phone calls
• Supervising 3-5 customer service representatives
• Heavily involved with management, hiring, terminations, and development
• Supervisory experience is not a requirement, this candidate must be able to develop and mold into a supervisory leadership role.
• Enthusiastic, engaged, and able to manage different personalities
• Experience in inventory, customer service, and operations
• NetSuite, Excel (VLOOKUP, formatting, sorting, etc.)
• NetSuite is not requirement
• Open to be involved with e-commerce and Logistics as needed
• Bilingual (Spanish) is a plus, but not required.