Location: Dickinson,ND, USA
Position Summary
Provides technical support for homeowners, contractors, utility personnel, and others. Develops technical documentation and training curriculum. Communicates sales and technical information to customers. Performs other sales and support duties designed to maintain and enhance customer relations, as time permits.
Steffes Core Values
Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
Teamwork: We believe people achieve much more by working together.
Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
Safety: We view our co-workers as family members of our business and strive to ensure safety for all.
Humility: We recognize and appreciate strengths and contributions beyond one's self. We are modest, genuine, and authentic.
Key Responsibilities
* Providing technical support to homeowners, contractors, and other customers.
* Handle customer problems/complaints via phone, email, or other necessary means.
* Develop resources to aid in the installation and troubleshooting.
* Update manuals, instructions, labels, and other supporting documents to communicate complex and technical information to employees and customers.
* Update and prepare presentations and other training materials for product training sessions.
* Draft ECO's, NCR's, and CAR's as needed.
* Run reports on technical calls and warranty information as needed.
* Poll customers concerning product satisfaction.
* Assist with sales and customer service duties, as time permits.
* Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
* Helps company meet its Strategic, Quality and Safety objectives.
* Other duties may be assigned.
Core Expectations
Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
Quality - Actively support and participate in Quality Improvement.
* Take immediate action in unsafe situations.
* Adhere to all safety standards; thus, promoting safe practices to ensure a safe environment.
Conduct - Demonstrate and support the Steffes Code of Conduct.
Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:
* Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
* Striving to deliver the best quality in daily work.
* Promoting a positive image of Steffes and its products.
* Being timely and punctual in attendance and following all policies and procedures.
Job Requirements/Qualifications
* Associates Degree in a related field or at least 3 years of work experience
* Must possess great communication skills
Physical Demands of Position
* This position requires walking, sitting or standing to a significant degree.
* Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds.
* Must have the ability to climb ladders and/or stairs.
* Stooping, crouching, kneeling and bending.
* Handling, feeling, and gripping would be required for some activities.
* Visual acuity is required to inspect work completed.
* This role may be subject to internal and external environmental conditions.