Location: Austin,TX, USA
Yotta Energy is the leading-edge solar storage solution. We simplify solar energy storageusing decentralized, panel-level storage and optimize energy efficiency with intelligentsoftware. Through our flagship product, SolarLEAF™, we've pioneered a modularstorage solution with smart thermal regulation that seamlessly integrates behind eachphotovoltaic (PV) panel while maximizing the life and performance of the battery. Unlikefixed storage centers, SolarLEAF™ allows you to expand the development of solar +storage microgrids in minutes.We are looking to add a Customer Support Technician to our team. If you are great at what you do, enjoy working in a startup environment, and are passionate about maintaining a workspace, we would like to hear from you.Responsibilities:Front-line support helping our installers and distribution partners solve technical problems via email, phone, text and chatDocument received cases and close/follow up in a timely mannerCoordinate with application engineering for escalations and/or OEM partner involvementCreate and maintain the support knowledge base and corporate website FAQContinuously learn about current and future product offeringsDevelop and deliver monthly case pareto reports to product engineering to improve current and future designsQualifications:10+ years of experience in customer support or equivalent in a direct customer facing roleEnglish required, plus a conversational level of Spanish (verbal and written)Exemplary interpersonal skills internal and externalSolid understanding of electrical systems both three phase and single phaseAbility to read and understand electrical drawingsFamiliar with the NFPA NEC Code requirements for PV systemsSolid understanding of microinverter systems NABCEP certified or an apprentice electrician a plusFamiliar with Microsoft products and the Microsoft Teams environmentAbility to take ownership and responsibility in a fast-paced, fun, and exciting new start-up environment Perks of Working at Yotta EnergyCompetitive compensationMedical, dental, vision, and life insurance plansGenerous vacation packageWorking at a high-growth company in Austin, TXHaving ownership in game-changing product that's helping with climate changeEqual Employment OpportunityYotta Energy is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.