Customer Support - Work From Home
: Job Details :

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people's lives, this flexible and fulfilling work from home opportunity may be just what you're looking for.

As a Customer Service Representative, you'll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Contractors who join us for certification starting on December 9th will be eligible to earn a lot of extra cash for the holidays! See ‘Pay and Perks' section below for details!

Essential Functions

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
• Actively assisting with enrollment, program applications, and set up in applicable systems
• Retrieving information to assist caregivers with any payroll-related inquiries
• Utilizing de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
• Documenting information and outcomes as necessary

About You

To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. In addition, you will need:

• The ability to offer empathy, patience, and a friendly demeanor at all times
• The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
• Great active listening skills
• Excellent written and verbal communication skills
• Strong attention to detail
• The ability to multitask and adapt to change in a fast-paced environment
• A quality-focused mindset and a desire to achieve first call resolution whenever possible
• The ability to accurately and confidently work with numbers and discuss money

Your Home Office Environment

To be a Customer Service Representative, you will need:

• A computer meeting these criteria:
  • Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
  • Memory: 8GB of RAM
  • CPUs (Speed * Processors): 6
  • Hard Drive: At least 500MB of free space
  • Sound: sound card (standard on most computers)
  • Up-to-date antivirus software
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for your certification experience

Where NexRep Contracts

NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Flexible Hours of Operation

As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.

Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you're free to pursue a different opportunity within the NexRep Marketplace.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. You will also you will have the ability to earn up to $500 in incentives after you successfully complete Certification and reach the following milestones:

• If you join us on December 9th, you will shadow existing agents on December 9th through December 13th, from 9:00 AM to 1:00 PM EST each day. You will receive $150 in incentives for completing this shadowing week, assuming you also reach milestone #2. (Please note, this shadowing week and incentive only applies to contractors who join us starting December 9th.)
• You will receive $250 after you successfully complete a one-week certification class and begin servicing.
• You will receive $100 after you successfully complete a follow-up 2-day certification class scheduled at a later date, likely the week of December 30th.

*** Plus, all contractors who join us for certification starting on December 9th will be eligible to earn a lot of extra cash for the holidays! Here's the deal:

For your first full week in production, you'll be eligible for the following:

• If you service between 20 to 24 hours from Monday through Saturday, you'll receive an additional $30 in your invoice for that week.
• If you service between 25 to 29 hours from Monday through Saturday, you'll receive an additional $75 in your invoice for that week.

• If you service 30 or more hours from Monday through Saturday, you'll receive an additional $160 in your invoice for that week.

That's on top of the normal $13 per hour you will be able to invoice for!

Please note: This promotion is currently available only to contractors joining us for the certification class starting on December 9th, and only applies to the first week in production.

Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.

You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

In addition, you'll receive:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within the client's hours of operation
• The chance to achieve better work-life balance

You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.