Customers Service Representative Job Description:
Dutch Boy Cleaners is seeking dedicated Customer Service Representatives to join our team. In this role, you will be the face of our company, ensuring that clients receive top-notch service and support. Your primary responsibilities will include greeting customers, managing transactions, addressing inquiries, and ensuring a smooth and professional experience for all our clients. If you have a passion for customer service and an eye for detail, we invite you to apply and help us maintain our reputation for excellence in garment care.
Customers Service Representative Responsibilities:
- Greet customers warmly and ascertain their needs for dry cleaning, laundry, or alterations.
- Explain dry cleaning processes, services, and pricing to customers.
- Check-in garments and items, tagging them correctly for identification and processing.
- Inspect items for any damages or stains and notify customers of any issues before processing.
- Operate the Point of Sale (POS) system to handle transactions, including cash, credit/debit cards, and other forms of payment.
- Provide customers with receipts, tickets for their garments, and return dates for pickup.
- Answer customer inquiries in-person and via phone or email, providing information on services, turnaround times, and garment care.
- Update customers on the status of their items as needed, including any delays or issues.
- Manage customer complaints and concerns with professionalism and resolve issues to ensure customer satisfaction.
- Maintain a clean and organized front-of-house area, ensuring a pleasant environment for customers.
- Coordinate with the back-of-house staff to ensure orders are processed and completed on time.
- Keep track of inventory and supplies, such as hangers, garment bags, and tags, and place orders when necessary.
- Promote additional services and special offers to customers.
- Follow up with customers to encourage repeat business and obtain feedback.
- Ensure confidentiality
Customers Service Representative Requirements:
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Proficiency in English language
- Basic computer literacy
- Customer service experience, preferably in a retail or service environment
- Ability to stand for extended periods
- Availability to work various shifts, including weekends and evenings
- Familiarity with handling cash and processing credit card transactions
- Strong organizational skills and attention to detail
- Ability to work effectively in a fast-paced environment
- Professional appearance and demeanor
- Knowledge of garment care and dry-cleaning services is a plus
- Ability to lift up to 20 pounds
- Team player with a positive attitude and willingness to learn
- Problem-solving skills and ability to handle customer complaints gracefully
- Reliable transportation to and from the workplace
Compensation details: 14-14 Hourly Wage
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