Customs Brokerage Operations Manager , ISCAP - Var
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DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Amazon Web Services (AWS) Infrastructure Supply Chain and Procurement team is responsible for the end-to-end supply chain delivery of capacity to AWS Data Centers. AWS Infrastructure is looking for a talented, driven, and highly analytical, Broker Operations Manager with demonstrated experience driving process improvement. This Manager will be responsible for on-going broker operations management and strategic development of the next generation of customs operations and expansion for Amazon Web Services. This role will manage vendor(s) critical to the successful fulfillment of hardware to AWS data centers in North and South America. Achieving such aspirational goals will require this individual to insist on the highest standards, develop and iterate on new processes, and drive continuous improvement activities internally and externally.Key job responsibilitiesA successful candidate will have operational background in brokerage operations and extensive experience in complex project management- Interface with cross internal and external functional partners to identify and rectify any information/process gaps during the export/import process- Coordinate end-to-end global customs broker management for country assessments and local compliance criteria- Drive trade planning and execution management for AWS sites and new programs- Manage brokers and clearance processes in existing and expanding locations.- Analyze trends related to import/export processing requirements to identify process improvements- Drive automation efforts- Prepare and give detailed data-driven business reviews to senior management, focused on improving service level and associated impactsAbout the teamThe AWS Cloud Logistics (ACL) Brokerage Team is responsible for managing customs brokers and 3rd party Importer of Record (IOR) providers who process imports for AWS datacenters, offices, EDGE sites, and customer locations worldwide. These activities include but are not limited to onboarding new customs brokers and 3rd party IORs by establishing rates and KPIs (Key Performance Indicators), setting and ensuring providers meet agreed upon Service Level Agreements (SLA), mitigating customs brokerage delays, and finding ways to streamline AWS' import operations.Mission and Goals:ACL Brokerage Mission: To ensure customs clearances are processed efficiently in speed, accuracy, and cost effectiveness. ACL Brokerage oversees a number of import service providers to meet goals and execute on this mission.Tenets:- Maximize Efficiency in Clearance Process- Simplify, Be Clear, and Avoid Repetitiveness- Speed, Accuracy, and Cost-Effectiveness- Develop Robust Brokerage ReportingAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Basic Qualifications- Bachelor's Degree- 7+ years of direct experience with import/export compliance- 7+ years' experience commensurate with extensive knowledge of handling imports and/or exports in accordance with foreign government regulations- Written/spoken fluency in Portuguese and/or SpanishPreferred Qualifications- Master's Degree is a plus, but not required- Global logistics or supply chain experience is desirable- Experience using data driven process improvement tools and metrics- Experience engaging with regulators, and representing complex requirements for import and/or export activities preferred- 3+ years of experience in analyzing business problems using different tools- 2+years of experience leveraging technology to drive process improvements- Ability to prioritize activities with changing timelinesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit