CWR-Customer Service Rep I
: Job Details :

Job Title : Customer Service RepJob Location : Edison , NJ (Onsite)Job Duration: 6 Months Contract (High Possibility of Extension)Job Description :SHIFT DETAILS: (Monday, Tuesday, Wednesday, Friday, and Saturday 7:00am-3:30pm) Sunday and Thursday offAs a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experienceWhat your day-to-day will look like: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery ordersWhat youll need to excel:At a minimum, youll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Itd be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations#INDMSP