CX Sales and After Sales Intern- Summer 2025
: Job Details :

INTERNSHIP FORMAT

In-Person:The format for this internship will be in-person, where the intern willbe requiredto work on-site ateither the Stellantis Headquarters and Technology Center in Auburn Hills, Michigan and/or at the Chelsea Proving Grounds in Chelsea, Michigan. Interns may be eligible for housingassistanceper company policy.

INTERNSHIP OVERVIEW

• When:The internship programwill runfrom May19-August8, 2025.

• Where:All internshipsare inthe United States.Even remote work assignments must be completed within the United States.

• Transportation:Internsare responsible forgetting to and from work daily.Stellantis does not provide transportationto interns.

STELLANTIS INTERNSHIPPROGRAM HIGHLIGHTS

The Stellantis InternshipProgram offers a unique opportunity for highly motivated, innovative, and inspired individuals to work on challenging assignments where contribution, teamwork and communication are vital to the success of the organization. As a leading-edge company, we provide real world challenges and rewarding intern experiences to candidates from a variety of colleges and universities while providing a competitive salary.

Interns will be assigned to a department based on the candidate's backgroundandskill set.The assignments are project-oriented, meaningful to the department and allow the intern to provide valuable contributions. Interns experience a sense of personal accomplishment and learn about the corporate business culture through work assignments, structured activities, and exclusive intern networking events. Interns thatdemonstrateoutstanding qualities may be invited back for a return internship the following summer or may be considered for full-time positions.

Internship Benefits:

• Exposure tocutting-edgeprojects and technologies 

• Collaborative work environment 

• Mentorship from experienced professionals 

• Networking opportunities with peers and leaders 

• Skill development workshops and training sessions

• Paid US holidays

• Stellantis Employee Advantage Vehicle Discount Program

• Eligible interns may be able toparticipatein theCompany Vehicle Employee Lease Program

DEPARTMENT DETAILS

The Customer Experience (CX) Operations Intern is responsible for supporting the CX Operations team as they work with the Sales, After Sales, Network, and Brand teams in the facilitation of CX related programs and initiatives. The CX Operations team is crucial to bridging the gap between corporate strategies and field operations as they support the dealer network. As we accelerate to best in class in 2024 and beyond on the J.D Power SSI/CSI surveys, this role will be an integral part in ensuring we build trust and understanding with field operations and integrate the customer experience in all our initiatives. This role will help implement the CX Field strategy through simple, data driven measures to drive improved customer experience across our commercial team.

Essential Duties/Key Responsibilities

• Supporting Brands, Sales, MOPAR, Dealer Network, and the US field force to implement CX processes and programs that consistently produce positive customer outcomes.
• Drive CX goals and initiatives that impact the dealer network (Brands Sales, MOPAR, Dealer Network, Legal, Finance, CAN, MEX etc.) 
• Drive strategy and alignment between regional teams as we implement Stellantis Operating Guidelines with our dealerships.
• Lead Communications to field operations as it relates to survey vendor and processes implemented with our Voice of Customer Team.
• Coordination of JDP results and updating and alignment of Stellantis Operating Guidelines and Assessments
• Assist in establishing a consistent approach to the Network to achieve Top 1 on J.D Power SSI&CSI survey along with best-in-class NPS performance.
• Supporting Survey Interference Process and working to improve the process and align with Global standards.
• Supporting 3rd Party vendor relationships that intertwine with CX initiatives.

STELLANTIS DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP (e.g., H-1B, TN, STEM OPT, F-1, etc.) FOR THIS ROLE. IFYOU WILLREQUIRE SPONSORSHIP NOW OR IN THE FUTURE IN ORDER TO WORK IN THIS POSITION, PLEASE DO NOT APPLY.