Cyber Risk Digital Trust & Online Protection Manager
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Position Summary Role OverviewThe Digital Trust & Online Protection Professional will advise clients in developing, managing, and implementing policies, procedures, and strategies to ensure a safe, compliant, and trustworthy environment for our users. This individual will scale and mature trust and safety processes, including content compliance, user protection, and regulatory adherence across our platforms for our clients. Working closely with cross-functional stakeholders, this role will monitor regulatory changes, manage risks, and enhance our organization's approach to content safety, user trust, and online integrity.Recruiting for this role ends on 12/30/3024.Key ResponsibilitiesTrust & Safety Strategy Development: Lead the development and execution of trust and safety compliance programs, ensuring alignment with regulatory requirements and best practices in content moderation, user protection, and online safety.Policy and Procedure Implementation: Create, refine, and enforce policies and procedures that promote a safe and compliant environment. Implement clear guidelines and training for content moderation and user interaction.Regulatory Compliance Management: Stay updated on relevant regulations (e.g., GDPR, CCPA, COPPA, Digital Services Act), and ensure that our platforms meet compliance standards. Interpret regulatory updates and integrate changes into existing policies and procedures.Risk Assessment & Mitigation: Conduct ongoing and statutory risk assessments for potential trust and safety issues, and establish strategies for mitigating content-related risks, user safety concerns, and compliance vulnerabilities.Incident Response & Reporting: Lead incident response for trust and safety-related concerns, including content breaches, safety violations, and regulatory non-compliance. Collaborate with legal and PR teams to manage communications and resolution.Collaboration and Stakeholder Engagement: Work cross-functionally with legal, policy, product, operations, data protection, and engineering teams to address trust and safety needs, implement solutions, and communicate best practices.External Regulatory Engagement: Assist and advise with on-going communications with external regulators through RFI responses and proactive regulatory updatesTraining and Awareness: Develop and deliver training sessions to enhance awareness of trust and safety policies across the organization. Provide subject matter expertise on compliance and risk management principles.Data-Driven Insights: Leverage data and analytics to monitor trust and safety program effectiveness, identify areas for improvement, and make evidence-basedKey QualificationsEducation: Bachelor's degree in Law, Business, Information Security, Compliance, Public Policy or a related field. Master's degree or specialized certifications (e.g., CIPP, CIPM, CSRM, CISSP) are preferred.Experience: 8-12 years of experience in trust and safety, compliance, content moderation, or a related field, with proven experience managing online safety initiatives and regulatory requirements. Ability to travel 25-75%, on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be availablePreferred:Experience working with external regulators is preferredDeep understanding of regulatory frameworks and standards relevant to online safety and content compliance (e.g., GDPR, COPPA, Digital Services Act, Online Safety Act).Strong knowledge of GRC capabilities, risk management, control testing, compliance strategy, and data protection laws.Ability to interpret and apply complex regulations to operational practices.Exceptional communication and cross-functional collaboration skills.Familiarity with trust and safety tools and technologies, including content filtering, monitoring, and user protection software.Manage complex teams and various stakeholderInformation for applicants with a need for accommodation: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $124,616 – 240,488.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Recruiting tipsFrom developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and cultureOur diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purposeDeloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional developmentFrom entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, Deloitte Advisory means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. See notices of various ban-the-box laws where available.Requisition code: 203231AccoladesRisk Management and Governance | Cyber RiskSame job available in 19 locations