Business Systems Analyst for D365Incident Management Support and Small EnhancementsJob SummaryAs a Business Systems Analyst for D365, you will be responsible for providing incident management support and implementing enhancements for the Microsoft Dynamics 365 platform. You will work closely with business users and IT teams to troubleshoot, resolve, and prevent issues that affect the functionality and performance of the D365 applications, as well as develop and implement system improvements. You will also document incidents, root causes, and solutions, while offering recommendations for platform enhancements and best practices.Job Responsibilities
- Analyze, diagnose, and resolve incidents related to the D365 platform
- Coordinate with the business users, and IT teams, to ensure timely and effective resolution of incidents and small enhancements, minimizing the impact on the business operations.
- Monitor and report on the incident management metrics, such as incident volume, severity, resolution time, and customer satisfaction.
- Document the incident details, root causes, and solutions, and maintain the incident management database and knowledge base.
- Provide incident management support for the D365 platform enhancements, upgrades, and migrations.
- Identify and implement preventive measures and best practices to reduce the occurrence and severity of incidents.
- Provide training and guidance to the business users and IT teams on the D365 platform functionality and incident management processes.
- Provide comprehensive support throughout the project lifecycle, from requirements gathering and documentation to testing, deployment, and post-implementation evaluation.
Job Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- 7+ years of experience in business systems analysis, incident management, or related role.
- Strong knowledge and experience with the Dynamics 365 platform, including Finance and Operations, Customer Engagement, and Power Platform.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication, collaboration, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and prioritize tasks.
- Certification in Dynamics 365 or ITIL is a plus.
Location:Remote USAddress:126 Remote, Denver CO, 80202Additional Locations (if applicable):Employment Type:Full timeAdditional Information:COMPETITIVE COMPENSATION:We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate's unique set of skills and level of experience. The starting range for this position is $86,200.00 - $114,915.90, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 10% Annual.BENEFITS:At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include: •Medical, Dental and Vision Coverage•Health and Dependent Savings Accounts •Life and Disability Programs •Voluntary Benefit Programs •Company Sponsored Wellness Programs •Retirement Savings with Company Match •Team Member and Family Assistance Program (EAP) •Paid Time Off and Paid Holidays •Employee Recognition Program with Rewards (RAVE).APPLICATION DEADLINE:12/11/2024EEO Commitment:At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non-merit characteristic protected by law or not. Together, celebrating our differences, we make Ardent Mills. The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills.En Ardent Mills, todos importan y todos tienen voz. Estamos comprometidos a brindar un ambiente de respeto mutuo donde haya igualdad de oportunidades disponibles para todos los solicitantes y miembros del equipo y las decisiones se basarn en el mrito, la competencia, el desempeo y las necesidades comerciales. Estamos orgullosos de ser un empleador que ofrece igualdad de oportunidades. No discriminamos por motivos de raza, color, religin, credo, origen nacional, ascendencia, estado civil, sexo, orientacin sexual, identidad o expresin de gnero, discapacidad fsica o mental, embarazo, informacin gentica, condicin de veterano, edad, poltica. afiliacin, o cualquier otra caracterstica no meritoria protegida por ley o no. Juntos, celebrando nuestras diferencias, formamos Ardent Mills. La descripcin del puesto anterior ha sido diseada para indicar la naturaleza general y los deberes y responsabilidades esenciales del trabajo realizado por los empleados dentro de este puesto. Es posible que no contenga un inventario completo de todos los deberes, responsabilidades y calificaciones requeridas de los empleados en este puesto. La descripcin, los deberes, las funciones y las responsabilidades estn sujetos a cambios a discrecin de Ardent Mills.