Dallas TX Deskside support
: Job Details :

Job Title: Desk side supportLocation: Dallas TX (Day 1 onsite)Mode : ContractRate: $23/hr. w2The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Some (vehicular) travel is involved to include nearby cities outside the Austin region. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.Key Responsibilities to include but are not limited to:Deliver world-class IT support to onsite and remote end usersIndependently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as neededSetup and monitor high-priority executive meetings utilizing collaboration and AV servicesProvide smart hands support for network and voice servicesProvide recommendations regarding new technologies to better support all executives, and usersPerform regular walkthroughs to provide proactive support to high visible individualsActs as a resource for IT projects and initiatives in other functional areas as neededReceive and respond to incoming requests in a timely manner including occasional after-hours support.Follow set procedures for logging, reporting, and statistically monitoring desktop operationsPresent the facts transparently to promote collaborative solutionsJob Requirements:Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)5+ years' direct experience supporting C-Suite executives and other VIP staff7+ years' experience in desktop hardware, operating systems, smartphones, and printers.7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.A+ Certification or other similar Microsoft certifications a plusBasic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plusHands-on troubleshooting experience with the ability to perform under intense scrutinyWorking technical knowledge of current protocols, operating systems, and standardsStrong written and oral communication skills with a focus on executive level supportAnalytical and problem-solving abilities, with keen attention to detailSelf-motivated and directed, with the ability to effectively prioritize and executeExperience working in a team-oriented, collaborative environmentStrong customer-service orientation with a focus on customer satisfactionHighest degree of professionalism and integrityAbility to reseClienth and test new technologies and solutionsTime management and organizational skills