Data Analytics Associate- Public Safety
: Job Details :

Mark43, a public safety technology company, is currently seeking a skilled and empathetic Data Analytics Associate-Public Safety to join our team. This role is open to applicants in Canada, the UK, and 40 U.S states, including AL, AZ, CA (excluding San Francisco), CO, CT, DC, DE, FL, GA, IA, ID, IL,IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI. Please note that state locations and specifics are subject to change as our hiring requirements evolve.As a Data Analytics Associate-Public Safety, you will collaborate with public safety professionals, understanding their needs and translating them into technical solutions. You will also provide practical support and guidance to clients and deliver exceptional customer service by guiding non-technical users through our complex processes with patience and clarity.Key responsibilities:Collaborate with public safety professionals to understand their needs and translate them into technical solutions.Provide practical support and guidance to clients, ensuring they understand and can effectively use our solutions.Deliver exceptional customer service by guiding non-technical users through complex processes with patience and clarity.Develop and maintain basic data analytics dashboards and reports to support public safety operations.Conduct basic training sessions and workshops for public safety personnel to enhance their understanding and use of our technology solutions.Act as a liaison between the technical team and clients, ensuring clear communication and satisfaction.Gather and analyze customer feedback to continuously improve our services and products.Work closely with the management team to identify opportunities for process improvements and innovation.Stay updated with the latest trends and advancements in public safety technology and data analytics.Participate in the development of long-term strategies for public safety data management and analytics.Requirements:Excellent communication skills, with the ability to effectively communicate with public safety personnel.Strong listening skills and the ability to guide non-technical audiences.Strong organizational skills to track customer needs, internal requests, and deadlines.Excellent interpersonal skills.3-5 years of experience as an Instructor, Technical Writer, Technical Account Manager, or Customer Experience Manager.Traits we look for in our team members:Humble, open, and curious. You take the initiative to identify and address potential issues before they become problems.Passionate, eager, and motivated. You are dedicated to the mission of improving public safety and excited to overachieve your goals.Relationship builder. You work well with various stakeholders, including customers, third-party vendors, and internal teams, to achieve common goals.Inspirational, uplifting, and enthusiastic. You are dedicated to understanding and meeting the needs of our clients, providing exceptional service and support.At Mark43, we are committed to the full inclusion of all qualified individuals. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We also ensure that persons with disabilities are provided reasonable accommodations. If you require any accommodations, please email recruiting@.All employees must engage in appropriate use of the company's electronic information resources, become knowledgeable about and follow relevant security policies and guidelines, protect the resources under their control, and promptly report security-related incidents and violations.#J-18808-Ljbffr