About the role As a Junior Data Center Field Technician, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you'll be doing - Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Documenting and reporting on work completed to ensure compliance with Company and Customer Procedures.
- Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Providing customer service to internal and external customers to ensure consistent experience.
What you have - 2+ years of Data Center, Networking, and IT experience
- Experience with ticketing systems such as ServiceNow.
- Reliable mode of transportation
- Willing to travel around the US for project sites
- Knowledge of IT systems such as data centers, rack & stack work, cable install &management, reading technical documentation, network configuration, remote support, rack setting and installation
- Team involvement skills, leadership skills, customer service skills, interpersonal communication skills, time management skills.
- You must be authorized to work in the United States.
Bonus points - BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
- ServiceNow experience.
- Hardware break-fix assistance
- PC imaging processes and procedures
- Troubleshooting
- Mobile phone support
- Audio Visual support
What you can expect There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us