IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.OverviewResponsible for assisting in the management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.On-site position- Must be in a commutable distance to
Independence, OH. Responsibilities - Ensures control room operates in a continuous and trouble-free manner.
- Troubleshoots problems through shift leads and Computer Operators
- Coordinates and schedules Computer Operators, directs work, and evaluates operational performance
- Maintains inventory and orders supplies when necessary
- Ensures performance plans, memos, and reports are distributed, understood, utilized and made available to all Computer Operators
- Assists in revising or establishing new systems to improve productivity and computer efficiency.
- Develops procedures and control mechanisms to improve operations and reduce operational errors.
- Ensures daily production of systems to include software and hardware changes and serving as client liaison. Ability to define and perform verification that the test process has been performed correctly, analyze results and recommend test process improvements.
- Monitors, tracks and manages the configuration, accessing delivery process of software coding for the lotteryincluding games, parameters, odds and claims.
- Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment. Provides recommendations to manager for systems needs and all external and internal factors related to the control room.
- Performs additional duties and responsibilities as assigned.
Qualifications - Bachelors' Degree or equivalent plus 3-5 years related experience
- Exceptional supervisory, organizational, leadership, and the demonstrated ability to teach, lead and objectively evaluate others
- Outstanding verbal and written communication skills; Must be able to produce written materials that are clear, concise and easily understood
- Expresses self well in group or in one-to-one conversations
- Effective time management and organizational skills; be able to work autonomously with demonstrated results
- Excellent interpersonal skills and self-confidence; demonstrate a customer-first focus
- Proficiency with Microsoft Office products
- Be available to work extended hours, as needed
Keys to Success•Building collaborative relationships•Decision making•Drive results•Foster innovation•Personal energy•Self-leadership#LI-BK1IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.