Data Center Operations TechnicianPosition Summary We are seeking a smart and friendly data center enthusiast with a knack for problem solving, follow-through, and communication to join Epic's hosting team for work in our data centers across the United States but based in the Verona, Wisconsin headquarters. You'll conduct server installation, wiring, removal, and disposal of enterprise-class data center equipment. You will help plan the expansion and roll-out of additional equipment and track technical asset use throughout the space. Use your fervor for technology to revolutionize healthcare. Learn more about the team at Experience our state-of-the-art campus, eat delicious food, and travel the world. We don't believe in cubicles. (Well, we believe they exist, but...) Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. For lunch, visit King's Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyonce concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica. Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor). More than just important work. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Research has shown that job-seekers who are women, LGBTQ+, or members of historically underrepresented communities are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at Requirements
- A history of professional and/or academic success. (Relevant experience with networking, storage, and data centers is a plus)
- Ability to handle heavy equipment
- Extreme attention to detail
- Available to travel 50% of the time to our other data centers around the US
- Available to cover off-shift maintenance windows occasionally as needed
- Relocation to the Madison, WI area (reimbursed)
- COVID-19 vaccination
As a member of the Hosting team at Epic you'll be responsible for the confidentiality, integrity, and availability of Epic Hosting. Those responsibilities include:
- Following policies and procedures and escalating when policies or procedures are not followed
- Escalating potential security incidents and providing relevant information
- Meeting all security responsibilities defined in policies and procedures
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