At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionThe Data Center Product Engineer plays a crucial role in maintaining reliability and efficiency of our data centers. The engineer will be responsible for hardware installation/decommission, move/add/change, and repair of servers and network connected devices. You will be working with our Network Operations Center and various product engineering teams to innovate new solutions and troubleshoot technical issues, while adhering to industry best practices. This is an onsite role for our Hudson, Ohio office.Responsibilities:
- Deploy, configure, and maintain enterprise-grade servers, storage systems, and network hardware.
- Act as the company's eyes and hands to diagnose and resolve hardware and cabling issues issues in coordination with the Network Operations Center.
- Work within ticketing software to execute tasks, report hardware issues, and document progress.
- Communicate shift turnover with coworkers both verbally and writing to ensure continuity through the install and repair process.
- Use cable diagnostic equipment to test, identify, and correct issues with fiber optic and copper network cables.
- Provide vendor escorts and supervision for repairs, installations, move/add/change.
- Continuously monitor data center infrastructure with walkthroughs and utilizing software tools available.
- Maintain comprehensive documentation of standard operating procedures and inventory records.
- Implement and uphold industry-standard best practices for data center operation including physical security measures and environmental controls.
- Collaborate with cross-functional IT teams to support large-scale systems upgrades, migrations, and deployments.
- Assist in capacity planning and scalability assessments to meet evolving business requirements.
- Ensure 24/7 support by arranging shift coverage with teammates for PTO and Holidays.
- Promptly respond to hotline phone while onsite for any support calls and emergency incidents.
- This position requires significant time standing, walking, bending, and lifting.
Work Location: Hudson, OH - onsite
#LI-BS1Work Hours:2nd shift Monday - Thursday 4:00PM - 2:00AM (10 hour shifts) 10% 2nd shift differential.Flexibility will be needed on occasion to cover other shifts when team members are out of the office, weekends and holidays.
SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
CompensationCompensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click 'here' for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click 'here' for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the 'EEO is the Law' poster click 'here'. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click 'here'. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.