As an Data Center Hardware Technician, you will be working in a Data Center on a team of Data Center Hardware Technicians and Leads. You will work onsite to support tickets within the Data Center. The primary focus will be oncore operational support through the customer's service request and incident management processes leveraging their service management system and tools. The Data Center Hardware Technician will support diagnosing and resolving issues, escalating issues when appropriate, and working with remote engineering teams. Additionally, you will support rack lifecycle processes with a focus on helping build out and support cloud-scale compute and storage environments. Work will be performed onsite at our Quincy Washington Data Center (24/7 support, all shifts available). How You Will Make an Impact:
- Support a fleet of servers and data centers for a prominent customer
- Performs server/network/storage device deployments.
- Support installations, troubleshooting, and maintenance of Data Center equipment.
- Maintain fully functioning servers, network, and storage systems utilizing hardware components.
- Perform in-depth diagnostics and repairs on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
- Physically assist in moving and racking equipment as directed to support projects.
- Work with internal engineering teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence designs to ensure ease of serviceability.
- Install and arrange new equipment for data centers.
- Perform internal system component upgrades (CPUs, Memory, Hard Drives, Fiber Cables, Copper Cables, etc)
- Utilize customers' infra management system tools to troubleshoot and identify server issues.
- Update inventory information as specified in the process and directives
- Support routine audits and special move projects.
- Contribute to update and implement the Standard Operating Procedures (SOP) and MOPs in the execution of day-to-day work
- Work with Asset Management and Technical Manager regarding critical spares consumption levels and stockout risks
- Actively participate in proactive service improvement by providing insight, feedback, and highlighting risks and inefficiencies
- Ensure compliance with the identified process to maintain an organized and tidy work environment
- Follow the '5S Pillars' methodology (Sort, Set in Order, Shine, Standardize, and Sustain) for organizing, cleaning, developing, and sustaining a productive work environment
- Ensure compliance with environmental health and safety standards within the data center
- Ensure compliance with administrative directives
- Perform other tasks as directed by management What you will need to Succeed:
- 1 to 3 years of hands-on computer/server hardware break-fix experience in a data center environment
- 1 to 3 years' experience with Linux OS
- Ability to read and create server build plans
- Knowledge of computer applications
- Knowledge of service management or ticketing system
- Effective communication and listening skills, written and verbal fluency in English
- Excellent customer service mindset willing to meet and exceed customer expectations
- Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products
- Previous ticket system exposure
- Self-motivated, professional and high level of attention to detail
- Driven, self-motivated to continuously improve
- Eager to learn and fast learner
- Willingness to adapt to different learning styles in training new technicians
- Adaptable, able to work independently and a proactive team-player
- Able to work well in isolation and on repetitive tasks
- Capable of multitasking with high level of attention to detail