Location: Las Vegas,NV, USA
Livanta is the largest healthcare quality improvement organization in the United States and a trusted adviser to the Centers for Medicare and Medicaid Services (CMS). We have a unique understanding of beneficiaries and have developed programs that improve beneficiary outcomes, increase satisfaction, and drastically reduce readmissions. With technology at its core, Livanta has built a portfolio of telehealth, data analytics, and tracking mechanisms that position it to inspire a better healthcare system that connects beneficiaries, providers, and payers to improve health outcomes, increase efficiency, and manage costs. We are seeking a Data Entry Clerk with a knack for typing skills to join our innovative team in LAs Vegas, NV.
We're on the lookout for Data Entry Clerks with a passion for quickly and accurately entering data into several online platforms to join our vibrant team in Las Vegas, NV.
The ideal candidate will have basic computer skills and be able to operate quickly and efficiently in entering data into different online platforms.
• Performs accurate and complete data entry, including entering data into systems while speaking on the phone.
• Prepares written correspondence and demonstrates the ability to communicate clearly and accurately.
• Copyedits and completes drafts prepared by others.
• Fields calls from healthcare providers and demonstrates excellent customer service skills.
• Responds to questions accurately and courteously and, when needed, refers the caller to the appropriate party for a response.
• Makes outgoing calls to healthcare providers to supply the requested information and reminds them of deadlines.
• Monitors multiple incoming queues of work and completes related tasks timely.
• Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
• Attends annual security awareness, rules of conduct, and conflict of interest training.
• Assists in preparation for International Organization for Standardization (ISO) audits.
• Performs other duties as assigned.
Essential Knowledge:
• Basic medical terminology.
• Knowledge of healthcare provider business/organization types.
Essential Education:
• High school diploma or GED.
• Experience as a customer service representative in a health-related field.
Essential Skills:
Excellent written and verbal communication skills are required. Excellent interpersonal and problem-solving skills. Strong skills with Microsoft Word and Excel and manipulating files in a digital file folder environment. Ability to work in a team and monitor and share work in an incoming queue. Ability to learn on the job and follow directions. Ability to work independently. Sufficient familiarity with clinical vocabulary to process calls and documents accurately with clinical content.
Commitment to and ability to demonstrate professionalism and courtesy in interactions with internal staff and external customers. Schedules will vary and include weekends and holiday shifts.
Please note that this is an office position. While performing the duties of this job, the employee regularly works in a climate-controlled environment. Candidates must be able to sit, read, work on a computer, and watch a computer screen for extended periods of time.