Job Description
About the Company
In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met. You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.
About the Role
Responsibilities may include but are not limited to:
- Review and validate documents, processing bills, analysis of data.
- Respond to complaints/queries on mail and interact with vendors for order management.
- Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys.
- Deliver on the new process/approach to meet client and internal goals.
- Adhere to Service Level Agreement compliance and Process compliance standards.
- Serve as backup support to others on the team.
- Suggest more efficient ways for processing of work; learn new areas for possible future ownership.
Responsibilities
- High School diploma or GED equivalent.
- 6 months of experience in the job description.
Preferred Skills
- 1 year of previous experience in a similar data entry or administrative role.
- Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems.
- Analytical and problem-solving skills.
- Ability to work effectively as part of a team.
- Ability to provide a strong focus on customer satisfaction.
- Administration & organizational skills.
- Written and oral communication skills.
- Willingness to learn new processes and tasks.
- Flexible schedule (overtime eligible).
Equal Opportunity Statement
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.