Job Advertisement: Data Entry Customer Service at Malibu Events Are you looking for a dynamic opportunity to kickstart your career in customer service while utilizing your knack for data entry? Malibu Events is seeking a meticulous and customer-oriented individual to join our team as a Data Entry Customer Service Representative in Houston, TX. Location: Houston, TX Salary: $39,000 - $49,000 Job Description:As a Data Entry Customer Service Representative, you'll be at the forefront of our customer interactions, ensuring seamless communication and accurate data management. Your responsibilities will include:
- Responding to customer inquiries promptly and professionally via phone, email, or chat.
- Recording and maintaining accurate customer information in our database.
- Processing orders, payments, and refunds accurately and efficiently.
- Collaborating with various departments to resolve customer issues and inquiries.
Responsibilities:
- Provide exceptional customer service to all clients, maintaining a positive and empathetic attitude.
- Accurately enter and update customer information in the company database.
- Ensure timely resolution of customer concerns or complaints, escalating issues when necessary.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Adhere to company policies and procedures while maintaining confidentiality of customer information.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in customer service or data entry role.
- Proficiency in Microsoft Office Suite and data entry software.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
- Competitive salary with the opportunity for advancement.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holidays.
- 401(k) retirement savings plan with company match.
- Ongoing training and professional development opportunities.
- Vibrant and inclusive company culture with team-building events and activities.