Role : Data Entry Rep Location : Saddle Brook NJ USA 07663(Onsite) Job Type: Contract Job Responsibilities: This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
Key Responsibilities: - Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
- Receives, screens and routes incoming telephone calls and other electronic correspondence
- Generates and sends appropriate forms to insured/claimant for completion
- Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
Supervisory Responsibilities: This job does not have supervisory duties
Preferred Qualifications: Education and Experience - College degree or equivalent experience
- Previous experience in either customer service and/or a related professional work environment preferred
Certificates, Licenses, Registrations Functional Skills - Good organization skills with timely follow-up skills
- Good oral and written communication skills
- Knowledge of Excel and Word
- Performs routine tasks of basic complexity under general supervision
Skills:Data entry and claims